The short version: All software package sales are final — except that you may request a full refund within 72 hours of purchase, provided implementation and configuration work has not yet begun.
Because our packages involve dedicated setup and configuration work, we do not offer general refunds. As our one exception, you may request a full refund if both of the following are true:
If both conditions are met, we will issue a full refund to your original payment method.
This is because setup work, third-party provisioning, and dedicated team time are committed to your project as soon as implementation starts.
Standing behind our work does not require a money-back guarantee. If a component we delivered does not function as described, we will repair, reconfigure, or re-deliver that component at no additional cost so it works as intended. This support commitment is our promise of quality — it is not a refund, and does not extend or reopen the 72-hour refund window.
To request a refund within the 72-hour window, contact us as early as possible with your purchase details:
Please include the name and email used at purchase so we can locate your order quickly. Refund timing depends on your payment provider once approved.
If anything about this policy is unclear before you buy, reach out — we would rather answer your questions up front than have any surprises later. Contact Hansen Technologies any time at nick.hansen@hansen-technologies.com.